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Patient Triage - Contact us on line

practice

 

Welcome to Stockwood Medical Centre

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

  

Important changes to routine and non-urgent blood test appointments

All GP practices are affected by the current national shortage of blood tubes and are taking urgent steps alongside our hospitals to prioritise their use for people with the greatest clinical need. This includes testing for serious conditions such as cancer.

We are following national guidance which has been issued in response to the shortage. As a result, we need to cancel and delay a number of patient appointments for blood tests deemed routine or non-urgent. If you have a routine blood test appointment the reception team at the surgery will be in touch directly if they need to cancel your appointment, this will be by phone or by text message.

Please be assured that appointments will be rescheduled once the situation has improved, and in line with national guidance. There are a few things you can do if you are affected by this change:

  • Keep checking our website for regular updates – we will be sharing the latest patient information here as soon as we receive it.
  • Check your phone for messages from us – we will also be using our patient text service to keep people informed.
  • Please don’t call or contact us with questions about routine blood tests – we are experiencing exceptional levels of demand at the moment, and your cooperation will help us to reach those without smartphone or internet access with this critical information.
  • Do get in touch online if your condition worsens or changes so that we can prioritise your blood test if necessary following clinical review

The changes are likely to be in place for at least four weeks. We will keep all our patients regularly updated as the national situation changes. We fully understand the frustration this is likely to cause, and apologise for the inconvenience

We would also like to take this opportunity to remind you of the wider resources available locally to support you, including the emotional support line for those experiencing anxiety or distress. You can find more here: https://bnssghealthiertogether.org.uk/localresources/

 

Stockwood Staff Changes

We are pleased to announce that Dr Daniel Azimzadeh joined the practice in September.  We are sure you will give him a warm welcome.  Both Dr Sarah Stenner and Dr Vanessa Hayter are on maternity leave.  

From 22 September 2021 until 19 January 2022 there will be 4 medical students at the Practice.  They will be sitting in on some GP consultations. They will observe the consultation and may ask questions. This is to aid learning as they will soon qualify as doctors.

  

Stockwood Medical Centre - Masks in Healthcare Settings

The Government has made the decision to ease many restrictions from 19 July 2021.  Please note that Public Health England has confirmed the easing of restrictions does not change the infection control requirements in healthcare settings.

From 19 July you will still be required to wear a mask, use hand sanitiser, maintain social distancing and only enter the building only where necessary eg. for an appointment or to drop off a sample.  The surgery is not the same as public transport, a restaurant or the supermarket – our visitors are unwell, vulnerable and may not be be vaccinated due to medical reasons.

Hands Face SpaceWe have experienced absence due to staff having Covid or close contact outside of work with someone who has Covid. This hugely affects our ability to answer the phone and let you in for your appointment.  The continuing of appropriate infection control procedures protects our patients and their health and protects our staff to help you – without our staff we cannot deliver an effective, functioning service to you.

Consultations will continue to be offered by telephone / video and then followed up face to face where clinically appropriate – we are seeing many more people face to face in follow ups. Our nurses and doctors have seen patients face to face for vital clinical procedures and specialist contraceptive procedures throughout the pandemic. It is worth noting that we are consulting with higher numbers of patients than we ever did before the pandemic, whilst also having played a big part in the vaccination programme delivery. Our doors are have always been open – just in a different way.

We hope you will understand why we need to continue with these measures and keep the practice as safe for everyone as we can. We have all come so far in trying to minimise the impact of Covid, let’s continue to stay safe together.

IMPORTANT NOTE

If you attend the practice and refuse to wear a mask without a valid exemption reason you may not be allowed access. The clinician who is due to see you has the right to ask you to rearrange your appointment.



Covid Boosters - We need your help

Phase 3 Covid vaccinations (boosters) are now being organised.  These will take place at The Church of The Latter-Day Saints, Wells Road.  If you think you could help with welcoming, registering or guiding the queue please email Stockwood.medicalcentre@nhs.net



Covid Passport

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access the online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get  proof of your vaccination status before you leave.

  

Confidential Records and National Data Opt-out

In a letter to all GPs, 19 July 2021, Parliamentary Under Secretary of State Jo Churchill set out a new process for commencing data collection, moving away from a previously fixed date of 1 September 2021.  To understand more about the national data opt-out - see the Care Data pages on our website.



Patient Survey

The annual 2021 GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.  We are proud to have scored above the national average in several categories.  You can find the results and compare surgeries here.


Steroid Emergency Card (SEC)

Do you take steroid medication?  Click here


If you are eligible for a FREE flu vaccination there is a text or letter on its way inviting you to book into one of our flu clinics

Flu Vaccination - Who should have it

 


Primary Care Network (PCN)

An increasing range of care is being delivered by practices working together in networks including the COVID-19 vaccination programme.  Stockwood Medical Centre is a member of the Connexus PCN group together with Priory Surgery, Wells Road Surgery, Birchwood Medical Practice and Nightingale Valley Practice.  If you would like to join the new PCN patient forum for the chance to give feedback and ideas which will help develop and improve your GP services through regular surveys and online events, please complete this form and hand it in at reception or email it to bnssg.connexus.pcn@nhs.netThis is separate to the existing Stockwood Medical Centre patient forum.

               

Greater Stockwood Alliance


Join your local Food Club supporting local families.


Run out of medicine?



This is the phone number and contact details to help you to access the adult community NHS health services you receive from Sirona in Bristol, North Somerset and South Gloucestershire.

Sirona Care and Health






(Site updated 15/09/2021)
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