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Practice Management

Jem Lyons

Practice Manager

Our Practice Manager has overall responsibility for the day to day management of the Practice. In the event of any concerns/complaints or if you need to discuss any other Practice related matter, please do not hesitate to contact him.


Karen Nelmes

Our IT/Admin Manager oversees all our in-house IT queries and updates as well as providing support for the Practice Manager and Administrator.


  • Our team of receptionists are efficient and approachable and they will be your first point of contact with the surgery. If necessary, they may need to pass on your query to another member of the Practice.  Please bear with them when this is the case.

Lisa Singh

Reception Manager

Lisa oversees our team of receptionists who answer the phones, deal with enquiries, take repeat prescriptions and run the administration of the clinics. She aims to provide an efficient, helpful and courteous service to all patients and visitors.


Our medical secretaries provide the secretarial backup for the GPs and work as personal assistants. Working closely with the GPs means that they can often deal with your enquiries on their behalf, particularly when it relates to referrals or hospital admissions. If you need to talk to the secretaries it helps if you ring after midday if possible.

The medical secretaries can also let you know if your test results have been received by the practice and whether your GP has seen these results. If you would like to know about your results it would be helpful if you could call them after 14:00.

Debbie Bowen
Sally Webb
Caroline Phillips
Vicki May
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